Support

Change to Your Participation

To enroll in the Avon CEA program, use the Enroll/Change Product form and choose the product that best suits your budget and climate goals.

To change your electricity supply product, use the Enroll/Change Product form. There is no penalty, ever, to change from one product to another within the program.

To leave the Avon CEA program, complete the Opt-Out form. This will return your electricity supply to National Grid Basic Service on the next available meter read.

Questions & Support

For the term starting December 2024 going until December 2027, contact Direct Energy at (866) 968-8065, 8 a.m. – 8 p.m. EST Monday – Friday, 8 a.m. – 5 p.m. EST Saturday, or by email at aggregationsupport@directenergy.com.

For the term December 2021 going until December 2024, contact the electricity supplier, Dynegy, at (866) 220-5696, Monday to Friday, 8 am to 8 pm, or by email at DESCustCare@Dynegy.com.

For general program questions, email support_ma@goodenergy.com, or call (866) 225-5676 to reach Good Energy, the town of Avon’s consultant that manages the Program.

Comments & Suggestions

Comments and suggestions about the program, please complete the form below.

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Avon CEA is overseen by the Town Administrator’s Office.